TERMS OF SERVICE
FANS FIRST RESEARCH, LLC
Effective Date: June 24, 2026
AGREEMENT TO OUR TERMS
We are Fans First Research, LLC (“Company,” “we,” “us,” or “our”), a limited liability company organized under the laws of the State of Florida, with a principal place of business at 2014 Edgewater Dr, Suite 112, Orlando, FL 32804, United States.
We operate the website fansfirstresearch.com (the “Site”), together with all related surveys, content, features, and services that link to these Terms of Service (collectively, the “Services”).
These Terms of Service (“Terms”) form a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and the Company concerning your access to and use of the Services. By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by all of these Terms.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to access, register for, or use the Services. We recommend that you print or save a copy of these Terms for your records.
1. OUR SERVICES
The Services allow users to participate in voluntary online surveys about live events, including concerts, sports events, festivals, and conventions, and to be entered into a periodic promotional sweepstakes. We collect and aggregate survey responses, analyze that information, and provide insights and aggregated or de-identified data to event organizers and other interested parties.
The Services are hosted in and directed to users in the United States. We make no representation that the Services are appropriate or available in other locations. Those who access the Services from outside the United States do so on their own initiative and are responsible for compliance with local laws.
The Services are not tailored to comply with industry-specific regulations such as HIPAA or the Gramm-Leach-Bliley Act. If your interactions would be subject to such laws, you may not use the Services.
2. ELIGIBILITY
By using the Services, you represent and warrant that you are at least 18 years of age, are a resident of the United States, and have the legal capacity to enter into these Terms. You agree to provide accurate and complete information and to use the Services only for lawful purposes and in accordance with these Terms.
3. ACCOUNTS
No account or registration is required to participate in our surveys or sweepstakes. You may be asked to provide an email address in order to submit a survey response or to be entered into the sweepstakes. You are responsible for the accuracy of the information you provide and for all activity submitted under your email address.
4. SURVEYS AND USER SUBMISSIONS
Participation in our surveys is voluntary. When you submit a survey response, comment, or other information (collectively, “Submissions”), you represent that your Submission is truthful, accurate, and your own, and that it does not violate any law or the rights of any third party.
By making a Submission, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, analyze, aggregate, de-identify, create derivative works from, distribute, and sell your Submission and the data contained in it for any lawful business purpose, including the preparation and sale of research, insights, and aggregated or de-identified data sets to event organizers and other third parties, as further described in our Privacy Policy.
Survey responses reflect the opinions of the individuals who submit them and do not reflect the views of the Company. We do not independently verify Submissions and are not responsible for their accuracy.
5. SWEEPSTAKES
From time to time we operate a promotional sweepstakes through the Services. NO PURCHASE OR PAYMENT IS NECESSARY TO ENTER OR WIN. Each sweepstakes is governed by separate Official Rules, which are incorporated into these Terms by reference and are available on the Site. In the event of any conflict between these Terms and the applicable Official Rules with respect to the sweepstakes, the Official Rules control. The sweepstakes is open only to legal residents of the United States who are at least 18 years old, and is void where prohibited by law.
6. INTELLECTUAL PROPERTY RIGHTS
Except for your Submissions and for third-party and stock content identified below, we own or license all content on the Services, including the source code, databases, functionality, software, website designs, text, and graphics (the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”). The Content and Marks are protected by intellectual property laws and are provided “as is” for your information and personal use only.
Limited license. Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to use the Content solely for your personal, non-commercial use. You may not copy, reproduce, republish, sell, or exploit any part of the Services or Content without our prior written permission.
Stock images. Certain images displayed on the Site are licensed stock images provided through our website platform (Squarespace) and its Unsplash integration, and are used in accordance with the applicable stock-image license. These images may not be downloaded, copied, or reused except as permitted by that license.
7. THIRD-PARTY NAMES, MARKS, AND NON-AFFILIATION
The Services may reference the names of third-party events, conventions, venues, organizations, and brands (for example, and without limitation, Anime Expo, Fanatics Fest, San Diego Comic-Con, and Anime NYC) solely to identify the events that are the subject of our surveys. All such names, logos, and trademarks are the property of their respective owners.
THE COMPANY IS NOT AFFILIATED WITH, AUTHORIZED BY, ENDORSED BY, SPONSORED BY, OR ASSOCIATED WITH ANY OF THE EVENTS, CONVENTIONS, ORGANIZERS, OR BRANDS REFERENCED ON THE SERVICES. Any reference to a third-party name or mark is nominative and descriptive only and does not imply any sponsorship, endorsement, affiliation, or partnership.
Our surveys and our sweepstakes are in no way sponsored, endorsed, administered by, or associated with any referenced event, convention, or trademark owner, or with Visa Inc. or any gift-card issuer.
8. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make them available. As a user, you agree not to:
Submit false, inaccurate, or misleading survey responses or information;
Submit multiple or automated entries, or use bots, scripts, or other automated means to participate in surveys or the sweepstakes, except as expressly permitted by the applicable Official Rules;
Systematically retrieve data or content to create a collection, compilation, database, or directory;
Trick, defraud, or mislead the Company or other users, or attempt to impersonate another person;
Interfere with, disable, or circumvent security-related features of the Services;
Upload or transmit viruses, malware, or any material that interferes with the operation of the Services;
Use the Services in any manner inconsistent with any applicable law or regulation, or to harass, abuse, or harm another person.
9. PRIVACY AND COOKIES
We care about data privacy. Please review our Privacy Policy and our Cookie Policy, each available on the Site and incorporated into these Terms by reference. By using the Services, you agree to the collection, use, and disclosure of information as described in those policies.
10. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain links to third-party websites or services (including our survey platform and email provider) that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party websites or services, and your use of them is at your own risk and subject to their terms.
11. DISCLAIMERS; NO WARRANTIES
THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
Survey data and insights. Any data, research, reports, or insights made available through or derived from the Services are based on self-reported survey responses and are provided for general informational purposes only. We do not warrant the accuracy, completeness, reliability, or fitness for any particular purpose of any survey responses, aggregated data, or insights, and any reliance on them is solely at the user’s or recipient’s own risk. Nothing on the Services constitutes legal, financial, professional, or other advice.
12. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY OR ITS MEMBERS, MANAGERS, OFFICERS, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO US (IF ANY) IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100.00). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
13. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless the Company and its members, managers, officers, and agents from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees, arising out of your use of the Services, your Submissions, your breach of these Terms, or your violation of any law or the rights of a third party.
14. TERM AND TERMINATION
These Terms remain in effect while you use the Services. We may, in our sole discretion and without notice, deny access to or use of the Services to any person for any reason, including for breach of these Terms. We may also remove any Submission at any time.
15. GOVERNING LAW
These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles.
16. DISPUTE RESOLUTION
Informal resolution. Before filing a claim, you agree to try to resolve any dispute informally by contacting us at info@fansfirstresearch.com. If a dispute is not resolved within 30 days, either party may proceed as set out below.
Binding arbitration. Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, conducted in Orange County, Florida, or by remote means. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Opt-out. You may opt out of this arbitration provision (including the class-action waiver) by sending written notice within 30 days after you first accept these Terms or first use the Services, whichever is earlier. Your notice must include your full name, the email address you used, and a clear statement that you wish to opt out of arbitration, and must be sent to info@fansfirstresearch.com. Opting out will not affect any other provision of these Terms, including the governing-law and forum-selection provisions.
Exceptions to Arbitration. Either party may bring an individual claim in small claims court and may seek injunctive or equitable relief in court to protect its intellectual property or confidential information.
Forum Selection. For any dispute not subject to arbitration — including any excepted claim, any claim by a user who has opted out, and any action to compel arbitration or to enforce, confirm, modify, or vacate an award — the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Orange County, Florida, and waive any objection to that venue.
17. ACCESSIBILITY
We are committed to making the Services accessible to users with disabilities and strive to conform to recognized accessibility standards. If you encounter difficulty accessing any part of the Services, or need an accommodation, please contact us at info@fansfirstresearch.com so that we can provide the information or assistance you need.
18. ELECTRONIC COMMUNICATIONS
By using the Services or providing your email address, you consent to receive communications from us electronically, and you agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that such communications be in writing. Marketing communications are sent only to users who opt in, and you may unsubscribe at any time using the link in any such message.
19. CHANGES TO THESE TERMS
We may update these Terms from time to time. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible. Your continued use of the Services after any change constitutes acceptance of the revised Terms.
20. MISCELLANEOUS
These Terms, together with the Privacy Policy, Cookie Policy, and any applicable Official Rules, constitute the entire agreement between you and the Company. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our consent; we may assign them freely.
21. CONTACT US
To resolve a complaint or to receive more information about the Services, contact us at:
Fans First Research, LLC
2014 Edgewater Dr, Suite 112, Orlando, FL 32804, United States
Email: info@fansfirstresearch.com